Returns & Exchanges

Milk Label will accept returns within 30 days of receipt of goods. Return postage costs are incurred by the customer and the return must be received by the warehouse within this 30 day period. 

We offer refunds or exchanges on full priced items only. Returns will be processed upon receipt and the original payment method will be refunded (excluding shipping fees) pending approval by our Customer Care team. For return requests, email returns@itsmilklabel.com.

Sale items are Final Sale. We will accept returns to store credit only. There are no refunds on discounted items. If you require a size exchange on sale items, the return shipping and processing costs will be forwarded on to you at a rate of $10 per order.

Bras must be unworn and in their original condition with the tags attached, including proof of purchase.

For sanitary reasons all underwear sales are final, unless there is a fault, in which case we will send out a replacement immediately free of charge. 

We do not offer refunds on Gift Cards purchased.

We are unable to accept the return of garments that have been worn or soiled and Milk Label reserves the right to refuse a refund if the garments do not meet the aforementioned condition. This includes any marks such as deodorant, makeup, fake tan or moisturiser.

Milk Label is not liable for lost packaging when processing returns. We recommend purchasing package tracking upon sending your items back. 

Returns Address:
Milk Label 
3/1 Convair Ave, 
BALLINA, NSW 2478
Australia

Eurpoean Customers – Right of Withdrawal

If you are purchasing from the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.

To exercise your right of withdrawal, please submit a withdrawal request through your online order portal or contact us at returns@itsmilklabel.com within 14 days of delivery.

Please note that, for hygiene and health protection reasons, the right of withdrawal does not apply to leakproof bras, underwear, or other sealed intimate garments where the product has been opened after delivery.

Items returned under the right of withdrawal must otherwise be returned in accordance with applicable law and any instructions provided by our customer care team.

Return shipping costs are the responsibility of the customer, including where a customer exercises their statutory right of withdrawal under applicable EU consumer laws.

Please note this applies to European orders only.