Frequently Asked Questions
Leakproof Bras
Our patented leakproof bras feature waterproof, antibacterial interlining that will not float or fold over during wear and extends across the whole front of the cup, providing you comfort and leakproofing when you need it most. Our leakproof interlining is a global leader in absorbent fibre technology and we have chosen the maximum absorbency available in natural fibres.
We know that leakage volume may vary depending on your stage of nursing, let-down flow and milk supply which is why we have chosen fabric that can absorb milk 20 times faster than most other fabrics.
But they're not magic. In the early nursing weeks you may need more regular changes if your bra feels saturated. Swap to a fresh bra to look after your breasts or consider milk
catching products if you experience a strong letdown or oversupply.
Skin health is so important. If worn saturated too long this can compromise
skin health. Or if you have an oversupply or experience numerous letdowns
throughout a short period you will need to change into a fresh one more
regularly and we recommend making the most of our bundle offers to have a few
on rotation.
Similar to washable breast pads, we recommend you wash your bra after each day of wear. Click to find out How to care for your milk bra.
Milk Bras are designed to catch leaks and absorb milk. Washable bras are better for you and the planet, but they do require commitment to thorough laundry practices for hygiene and longevity.
Here's how to keep your bras fresh:
- Ensure you thoroughly rinse your bras after each use and don't let them sit with milk in them in the laundry basket
- Use normal detergent (natural detergent may be too mild for a thorough clean)
- Wash and dry inside out in the direct sun or well-ventilated space
- If your environment or season causes drying times to be slower, we recommend finishing drying in a warm tumble dryer. (Regular drying on high head can compromise the leakproof barrier so we recommend using this method sporadically)
- Ensure your bras are thoroughly dry before storing again
- Like any garment that holds moisture (similar to reusable nursing pads or period underwear) they can develop mould if not thoroughly rinsed, washed immediately after wear, and fully dried between uses
Our Milk Bralettes are designed for light to moderate leakage and are best
suited for daytime wear.
Our Essential Milk Bra is great if you have a strong letdown, larger cup size and for overnight.
We recommend having at least 3-4 on rotation so you never have to go without or resort to breast pads.
Save with our 2, 3 and 5 pack bundle discounts, which apply automatically at checkout.
Yes! Our bras are designed with comfort and longevity in mind for your pregnancy and breastfeeding journey and beyond.
SHIPPING
Shipping within Australia is $7.95 standard post, $10 express post and free standard shipping for orders over $200 via Australia Post.
We aim to send all orders within 1 business days of purchase and orders received before midday may be eligible for same-day fulfilment. During sales periods, order delays may occur due to high volume.
Expected delivery times are 1-5 business days within Australia and 7-30 business days internationally, although this may vary depending on the season and international delivery delays out of Milk Label's control.
Yes, we do! See our shipping page for costs and
details, here.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.
All orders are shipped via Australia Post. Milk Label is committed to environmental responsibility and we have chosen to use minimal packaging where possible. Our products will arrive within a 100% home compostable garment bag- no boxes, no wrapping, no excess waste.
For international orders, postage price is inclusive of the taxes and duties set by the destination country.
Milk Label is not responsible for items confirmed "delivered". In the event of a lost package, the customer is responsible for investigating lost packages with the postal service.
Returns & Exchanges
Milk Label will accept returns within 30 days of receipt of goods.
Bras must be unworn and in their original condition with the tags attached, including proof of purchase.
We are unable to accept the return of garments that have been worn or soiled and Milk Label reserves the right to refuse a refund if the garments do not meet the aforementioned condition.
Milk Label
3/1 Convair Ave,
BALLINA, NSW 2478
Australia
We recommend sending your parcel with tracking.
Milk Label is not liable for lost packaging when processing returns. We recommend purchasing package tracking upon sending your items back.
If local, you are welcome to drop your return off in person upon request.
For sanitary reasons all underwear sales are final, unless there is a fault, in which case we will send out a replacement immediately free of charge.
We offer refunds or exchanges on full priced items only. Returns will be processed upon receipt and the original payment method will be refunded (excluding shipping fees) pending approval by our Customer Care team. For return requests, email returns@itsmilklabel.com.
Sale items are return to store credit only. There are no refunds on discounted items. If you require a size exchange on sale items, the return shipping costs will be forwarded on to you.
We do not offer refunds on Gift Cards purchased.
Contact
If you have any questions or want to get in
touch with Milk Label regarding collaborations, wholesale or PR please email us at hello@itsmilklabel.com
